ONLINE STORE
We make every effort for all online orders placed Monday – Friday for delivery within the United Kingdom to be processed + despatched the following business day.
Please note that online orders placed on Saturdays, Sundays + Public Holidays are processed the following business day.
All orders are sent via post to ensure fast + safe delivery to your door.
DELIVERIES
We offer FREE DELIVERY.
Delivery is approximately 2 business days.
Delivery times are approximate + are subject to change. Delivery times are based on orders placed between Mondays + Fridays.
Please allow for additional processing + delivery time during sales, busy promotional periods + holidays.
Deliveries typically occur between 9am – 5pm. If the driver is unable to leave your parcel in a safe place, your parcel will be redirected to your nearest post office. Saint Minerals does not allow ‘Authority to Leave’.
Please Note: Goods may be subject to local import duties + taxes which are payable in your country before delivery can be made. You will be responsible for any local duties + taxes required, so we strongly recommend you check with your local government authority before ordering.
INCORRECT DELIVER DETAILS
Please double-check your delivery information + email address before placing your order, as Saint Minerals does not accept responsibility for an incorrect address being entered.
If you realise you’ve entered the wrong address, contact us so we can aim to amend your details before it is dispatched.
If your order has been processed + is in transit, unfortunately, we are unable to update your details + you will need to refer to our Returns Policy.
CHANGES TO YOUR ORDER
In general, we’re unable to make any changes or cancel your Saint Minerals order once it has been placed. If you have entered incorrect delivery information, see above.
Note. We reserve the right to cancel any order at any time.
RETURNS POLICY
We know you will love our SAINT MINERALS® products as much as we do with our exceptional quality + durability that takes Mineral Makeup to a completely different realm.
If, for whatever reason you are not completely satisfied, you have the option to return the items within 30 days of the purchase date, for a full refund or replacement.
Returning a product within 30 days of purchase allows SAINT MINERALS® to refund the original form of payment.
Please return the item to SAINT MINERALS® head office. Refunds will be based on the purchase price indicated on the original invoice, with any applicable promotions, discounts, offers and coupons prorated + applied.
You can use the Product Return Request Form below. Once we receive the product back, we will advise you and contact you within 24 hours regarding a replacement or refund. Delivery charges are non-refundable. Package your return in the original box, if possible, and we will send you the address to send it back as soon as the request form is submitted.
Still Have Questions:
Our 100% Money Back Guarantee does not affect your statutory rights. If your goods are faulty, or not as described, please contact our customer care team for assistance. You can reach us by email at family@saintminerals.com
We recommend visiting your local stockist to get colour-matched.
If you are not close to a Saint Mineral stockist, or have any other questions regarding shades, ingredients, or how best to apply the product, please contact our Customer Service team before placing your order.
When you receive your order, please inspect goods for fault + notify us immediately if there are any issues.
Our Quality Control Team do their best to ensure all products are of a high quality when they leave our Melbourne warehouse, but if you receive a defective item please email Customer Service + attach images to support your claim. The product/s will need to be returned with a Goods Return Form within seven (7) days of the original invoice + products deemed faulty by our Product Assessment Team will be replaced + shipped free of charge.
Note 1: We do not accept responsibility for returned items that are lost in transit + suggest using a traceable method for peace of mind. Please retain proof of postage until we have confirmed your return has been processed.
Note 2: If the product is deemed faulty, please note it can take up to 10 working days from the time your return is received to process your refund. Only products purchased from Saint Minerals website will be accepted for return. If you have purchased Saint Minerals from one of our stockists, please contact them direct.
PAYMENTS + SECURITY
VISA • MasterCard • Amex • Apple Pay • Google Pay
We follow state and local laws and collect sales tax when required. Please keep in mind certain states can require you to file a Use Tax return for purchases made out of state without paying sales tax.
SECURITY OF YOUR PAYMENT + PERSONAL DETAILS
Your security while shopping online at Saint Minerals is a top priority. As such we have taken all reasonable measures to ensure a secure online purchase environment using 128 bit Secure Sockets Layer (SSL) encryption, to ensure your personal + payment details are kept safe at all times. Always ensure there is a Padlock Icon on your browser address bar, to verify + authenticate the integrity of our website security.
SAINT MINERALS PRIVACY POLICY
To ensure we provide the best Saint Minerals experience possible, from time to time, we will collect your personal details online. Our Privacy Policy applies to the personal information we collect, store + maintain + use about you as our customers, visitors to our website, social media pages + other digital services (“Online Services”). Please be safe in the knowledge that your details are safe + we will only use them to enhance your experience on the products / services you have requested.
SHIPPING INFORMATION
Once your order is dispatched, you’ll receive an email from us with tracking details.
The delivery times provided are estimates only + may vary.
Deliveries are sent during normal business hours Monday to Friday. Orders placed on weekends + public holidays will be processed the next business day.
We’re no longer responsible for goods once they leave our warehouse, so we don’t accept responsibility for late deliveries or items that go missing in transit. In the event this should occur, please contact the delivery service directly before contacting us.
Please double-check your delivery info before placing your order. We want your order to get to you quickly + safely, but we don’t accept responsibility for incorrectly entered customer information.
If you have any questions regarding our shipping or return policies, please use our Contact Us form to get in touch.
TRACKING YOUR ORDER
Once your order is dispatched, you’ll receive an email with your tracking number.
AUTHORITY TO LEAVE
Some postal services allow you to give 'Authority To Leave', depending on your region. By doing this you’re giving your delivery company permission to leave your order in a safe place if no one is home to sign for it.
We don’t accept responsibility for any theft or damage that results from Authority To Leave deliveries, + as such we don’t offer replacements or refunds for loss or damage that occurs as a result.
